Good morning from upstate New York. Here’s what we’re reading this week.
Net Neutrality — Is your internet being slowed down?
Source: thinkbroadband news feed on 05/21/2025
Takeaway: Internet access involves a complex system of networks that connect devices worldwide. Subscribers purchase a connection, but the underlying structure is intricate. Net neutrality plays a significant role in this discussion, as it determines whether Internet service providers can prioritize or throttle traffic.
Understanding these dynamics can help businesses navigate potential slowdowns in service due to throttling, impacting operations or customer experience. On the positive side, advocating for net neutrality can enhance fair access to services, while the absence of it can lead to competitive disadvantages.
The plan for nationwide fiber internet might be upended for Starlink
Source: The Verge – Tech Posts on 06/02/2025
Takeaway: Under the US Broadband Equity Access and Deployment (BEAD) program, plans were in place to expand high-quality internet access to underserved communities, particularly in rural areas. Changes proposed by the Trump administration, particularly by US Commerce Secretary Howard Lutnick, aim to prioritize satellite internet options like Starlink over fiber connections, potentially leaving millions with slower and less reliable service.
Business leaders should consider the implications of this shift, as reliance on less effective broadband technology could limit operational efficiency and productivity, while also increasing frustration among employees and customers. Balancing the need for fast internet with budget constraints presents both opportunities and challenges for organizations in affected areas.
Service 1st FCU Modernizes Call Center for AI Era
Source: glia.com on 06/02/2025
Takeaway: Service 1st Federal Credit Union recognized a shift in member expectations, prompting a partnership with Glia to enhance digital interactions through real-time support tools like CoBrowsing and chat. However, the credit union’s traditional call center lagged behind, leading to outdated systems and frustrated members. To address this gap, Service 1st adopted Glia Voice and AI solutions, significantly improving service metrics and member experience.
Businesses can learn from Service 1st’s transition to modern communication tools, as enhanced member service can lead to improved satisfaction and retention. On the other hand, neglecting to upgrade such systems could result in member frustrations, the potential for losing customers, and diminished competitive advantage.
No One Is Buying Phones for AI
Source: Lifehacker on 06/02/2025
Takeaway: Apple faces challenges in AI development while iPhone sales remain strong, with the iPhone 16 leading smartphone sales globally despite a lack of promised AI features. Even as competitors like Google and Samsung roll out robust AI capabilities, consumers continue to favor Apple’s established ecosystem.
Businesses should consider the implications of these trends—while strong brand loyalty can lead to consistent sales, failure to innovate might open the door for competitors to capture market share in the future. Balancing customer preferences with technological advancements is critical for maintaining a competitive edge.
Export Your Microsoft Authenticator Passwords Before They Get Deleted
Source: Lifehacker on 06/02/2025
Takeaway: Microsoft is phasing out password storage and autofill in the Authenticator app, prompting users to transition to alternatives like Microsoft Edge or third-party managers such as Bitwarden and 1Password. Users have until July to export their saved passwords, after which data in Authenticator will become inaccessible. Microsoft’s transition to a passwordless approach is a significant shift in password management.
Businesses that rely on Microsoft Authenticator should act quickly to protect sensitive data, as failure to transition could lead to potential disruptions in access and security. Transitioning to alternative password management solutions can enhance security practices, but mismanagement during the switch could expose businesses to cyber threats.
AppDirect Buys an Energy Brokerage: ‘Technology Alone Isn’t Enough’
Source: Channel Futures on 06/04/2025
Takeaway: AppDirect’s acquisition of Broker Online Exchange (BOX) signals a strategic move to integrate technology solutions into the energy sector. This deal aims to enhance service offerings and streamline operations within the energy industry.
Business leaders should consider how this shift could lead to new opportunities in technology integration, while also posing challenges in adjusting to evolving market dynamics.
Got something good to share? Drop us a line, we’d love to check it out.